Big Blue Picks up a Nail

Do you know about Les Schwab? They set the standard in customer service! I first learned about Les Schwab nearly ten years ago. My son and I were in Tillimook, Oregon on a camping trip when the battery in his car failed. We drove into a Les Schwab store. While my son was pulling into a parking space an employee came running out of the store toward us. I figured we had parked in a reserved space for someone else. The service man wanted to know what we wanted, when we told him a battery, he said, "pop-the-hood". He quickly tested the battery and confirmed it was failing. We walked into the store and chose a replacement. The service man behind the counter ran my son's credit card and handed him his receipt. We turned to sit in a chair to wait for installation but noticed another service man was just closing the hood of the car and running in to let us know the job was done. "There must be something strange about this store" we thought. Later that year, remembering the service we got in Tillimook, I went to a Les Schwab in my home town of Grants Pass for new tires. I couldn't believe it, same thing, service men came running out the door to find what I needed. I've been a loyal Les Schwab customer ever since. The photo above was taken at the South Pacific Highway Les Schwab in Medford, Oregon this morning. I drove into the parking lot and could not get into a parking space before two service men were RUNNING out the door to find what I needed. I told them my left front tire was loosing air (I didn't know it had a nail until later) and that I needed a tire rotation. They had the truck onto jacks before I could hardly get out of the cab. In ten minutes, I was back on the road and still got to work 15 minutes early. Every Les Schwab store I've ever been to is this same way. They absolutely set the standard for customer service and because of that no other tire dealer touches my vehicles including my King of the Road.